Privacy Policy – Empower Simcoe Marketplace

Last Updated: January 2026

Empower Simcoe is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, register, or make a purchase through the Empower Simcoe Marketplace.

This policy complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who We Are

The Empower Simcoe Marketplace is operated by Empower Simcoe, a non-profit organization located in Barrie, Ontario, Canada.

The Marketplace supports branded merchandise sales and registration for Fee For Service programs.

2. Information We Collect

We may collect the following personal information:

Name, email address, and phone number
Billing and shipping address
Account login credentials (if you create an account)
Purchase history and order details
Program registration information

Payment information is processed securely through third-party payment providers. We do not store credit card numbers or sensitive payment data on our servers.

3. How We Use Your Information

We use personal information to:

Process and fulfill orders
Manage program registrations and participation
Communicate order updates, confirmations, and service information
Provide customer support
Improve our services and website
Meet legal, regulatory, and financial reporting requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. User Accounts

If you create an account, we collect and store information necessary to manage your account and order history. You are responsible for maintaining the confidentiality of your login credentials.

5. Third-Party Services

We use trusted third-party service providers to operate the Marketplace, including:

Payment processors
Print-on-demand and fulfillment providers (such as Printful)
Website hosting and technical service providers

These third parties are required to protect your personal information and use it only for authorized purposes in accordance with their own privacy policies.

6. Cookies & Analytics

The Marketplace may use cookies and analytics tools to:

Remember your preferences
Enable shopping cart and checkout functionality
Analyze website traffic and usage

You can manage or disable cookies through your browser settings, although some features of the Marketplace may not function properly.

7. Data Security & Retention

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Your Rights

As a resident of Canada, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate or incomplete information
Withdraw consent or request deletion, where applicable and permitted by law

To exercise these rights, please contact us using the information below.

9. Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the laws of Canada applicable therein.

10. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact:

Privacy Officer
Empower Simcoe
39 Fraser Court
Barrie, ON L4M 5E5
Email: privacy@empowersimcoe.ca

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.